How to Use
How do I book a vehicle?
The process is fast and simple:
- Choose your location, rental dates, and vehicle type.
- Fill in your details and complete your online booking.
- You’ll receive instant confirmation via email.
What documents do I need to rent a car?
You’ll need:
- A valid ID card or passport
- A valid driver’s license (held for at least 2 years)
- A credit or debit card for the security deposit
How do I pick up the vehicle?
The vehicle is picked up at a predetermined location (e.g., office or meeting point). A Rent Move representative will assist you with everything you need.
What is the security deposit and when is it returned?
The deposit amount depends on the vehicle type and is fully refunded within 3–5 business days after return, provided there’s no damage or contract violation.
Can I change or cancel my booking?
Yes! You can make changes or cancellations according to Rent Move’s Cancellation Policy. Just contact us as early as possible.
Can I return the car to a different location?
Yes, upon prior arrangement. An extra fee may apply depending on the return location.
Is insurance included in the rental price?
Absolutely. All bookings include basic insurance. Additional coverage packages are available upon request.
Is there a mileage limit?
Typically no, unless otherwise stated in the contract. All terms are clearly presented before you confirm your booking.
What if there’s a breakdown or accident?
Rent Move offers roadside assistance. Contact us immediately and we’ll guide you. In serious cases, notify the authorities first.
What’s your fuel policy?
Vehicles are delivered with a full tank and should be returned full. If returned with less fuel, a refueling charge applies.
Payment Methods
At RentMove, we aim to make the rental process as easy and transparent as possible – starting with payment. Below are the available payment methods we support:
💳 Credit or Debit Card
Accepted cards:
- Visa
- Mastercard
- Maestro
- American Express
Payment by card can be made either during the online booking process or upon vehicle pickup.
Insurance / Damages
Is insurance included with the rental vehicle?
Yes. All Rent Move vehicles come with basic insurance coverage, which is included in the rental price. You can also choose to upgrade with optional insurance packages for added protection.
What should I do in case of a breakdown?
If your vehicle breaks down:
- Stop in a safe location.
- Do not attempt to repair the car yourself or use unauthorized mechanics.
Roadside assistance is provided depending on the insurance coverage you selected.
What should I do in case of an accident?
- First, ensure your safety
- Contact local authorities (e.g. police or emergency services at 112)
- Take photos of any visible damage or vehicles involved
Important: Do not leave the scene, especially if there are injuries or disputes. Always follow legal accident reporting procedures.
What happens if I damage the vehicle?
If you cause damage that’s not covered by your selected insurance plan, you may be charged according to the repair costs and the excess amount stated in your contract.
Buying a vehicle after renting
Can I buy the vehicle I rented?
Yes. At Rent Move, you have the option to purchase a vehicle after your rental ends, or even during the rental period (depending on the agreement and vehicle availability).
How does the buyout process work?
It’s simple:
- Let us know you’re interested in buying the car
- We’ll send you a final purchase offer
- If you accept, we’ll draft a sales agreement, and in some cases, part of the rental fee may be deducted from the purchase price
Is the purchase price fixed in advance?
Not necessarily. The final price depends on:
- The vehicle’s age and condition
- Duration of your rental
- The vehicle’s current market value
We always ensure fair and competitive pricing.
Do you provide a warranty on used vehicles?
Yes. We offer a used vehicle warranty, depending on the purchase agreement. Additional services like maintenance packages, inspection (KTEO), or tire replacements may also be available.
What about documents and ownership transfer?
Rent Move handles the entire transfer process and registration paperwork. All you need to do is provide the required documents and sign the contract.
